Send threaded guidance reply for misplaced team requests
Send threaded guidance reply for misplaced team requests
Your channel messages for ad-hoc requests lack structured intake and can be missed during handoffs. This reply directs requesters to the official form so requests are captured same day.
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Overview
Ad-hoc requests in a busy solutions channel can get lost and delay response; this flow posts a timely, threaded reply that points requesters to the official intake form. That reduces untriaged Slack noise and ensures requests are captured same day for triage.