Send testimonial requests to customers after ticket closes
Send testimonial requests to customers after ticket closes
Your support tickets often close without a testimonial, so product pages miss authentic customer praise. It sends an initial request plus timed reminders so you capture feedback within two weeks.
Overview
Support interactions are a prime time to capture fresh testimonials but too often go unasked. This flow automatically emails requesters, checks for form responses, and sends staged reminders so marketing secures feedback within two weeks for product pages and outreach.