Send team alerts for customer satisfaction rating changes
Send team alerts for customer satisfaction rating changes
Your ticket satisfaction ratings lack visible alerts, so agents miss when customers need urgent attention. It surfaces rating changes to your support workspace so leads can assign follow-up same day.
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Overview
Unflagged satisfaction changes often leave renters and owners waiting and prevent timely coaching. This flow delivers rating alerts into your support workspace so leads can reassign or coach within hours, reducing escalations and improving tenant experience same day.