Send task resolution emails and DMs to requesters

Your closed support tasks leave requesters and deal owners without context, causing follow-up delays and confusion. Get summarized closure details to requesters and owners so follow-ups happen same day.

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Overview

Closed support items often leave requesters and deal owners waiting for confirmation; that delays next steps. This flow summarizes the ticket and sends both a Slack DM to the requester (when available) and an emailed closure note so follow-ups and handoffs happen the same day.