Send targeted review requests after patient appointments for fresh feedback

Marketing coordinators miss patient reviews when requests go to old or duplicate bookings. It sends one review request per patient's latest completed appointment so marketing captures fresh feedback.

Overview

Missed or duplicate review requests create blind spots in patient satisfaction data and weaken marketing attribution. This workflow ensures each review request maps to the patient's most recent completed appointment, turning appointments into reliable feedback channels while preventing duplicate outreach.

Notable Features

Send review requests for completed appointments
Block duplicate review campaign sends
Update appointment records to flag sent