Send tailored resource pack emails to requesters promptly

Resource pack requests often arrive without routing or personalization, causing manual follow-up and delays. It sends the right email and updates the lead so requests are queued same day.

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Overview

Stop letting resource pack requests sit unhandled—this flow routes new requests to the right email path and injects personalization so your coordinators immediately know what to fulfill. The result: requests are acknowledged and queued for fulfillment within minutes, reducing manual follow-up and same-day bottlenecks.