Send tag reminders for untagged closed threads to agents

Your closed customer conversations often lack tags, leaving intent and claim context unrecorded and skewing reports. Reminders go to assignees so tags get added before daily audits.

Overview

Untagged closed conversations blind your claims routing and growth analytics, causing inaccurate reports and slower triage. This flow nudges the assigned agent within minutes so tags are added ahead of daily audits and reports remain reliable.