Send survey responses to assigned store contacts instantly
Send survey responses to assigned store contacts instantly
Survey responses arrive without store routing, leaving managers without location context to act on feedback. Route responses to the right store contacts so feedback is reviewed and resolved same day.
Overview
Customer feedback is only useful when it reaches the right people fast; delayed routing means missed recoveries and unhappy customers. This flow sends each new survey response to the correct store contacts and notifies experience leads, enabling same-day review and remediation.