Send support receipt email for new support tickets

New support tickets can go unacknowledged, prompting customer follow-ups and delaying agent triage. It sends a receipt with an expected update date so customers are informed within minutes.

Overview

Unacknowledged tickets lead to repeat inquiries and slower resolution times. This flow guarantees every incoming ticket generates a clear receipt email with an expected update date and CCs internal owners, keeping customers informed within minutes and freeing agents to triage faster.