Send support participant leave time to analytics endpoint
Send support participant leave time to analytics endpoint
Your support call leave events lack consistent timestamps, so attendance heat maps and staffing reports miss context. They reach your analytics endpoint within minutes for quick session analysis.
Overview
When participant leaves go unrecorded, staffing decisions and quality reviews lack reliable data. This flow captures, cleans, and forwards leave timestamps to your analytics endpoint so support managers gain near-immediate attendance visibility and can act same day.