Send support channel notice when members switch coaches
Send support channel notice when members switch coaches
Switch requests often arrive without member context, leaving support unable to complete handoffs. Post full switch details to your support channel so coordinators can act within minutes.
Overview
Coach switches are high-friction events that require human follow-up; when they arrive without context, members experience delays and coordinators waste time piecing together history. Post full switch details to your support channel so coordinators can triage and contact members within minutes.