Send supplier delay notice and update ticket status

Your supplier-facing tickets missing timely responses create case backlogs and merchant frustration. It sends an external reminder and updates the case so support can act within SLA windows.

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Overview

Delayed supplier replies cause case pileups and risk SLA breaches; this flow sends partner reminders and marks tickets so agents can triage without manual lookups. Support gets consistent, up-to-date case records within the SLA window, enabling faster escalations and takeover decisions.