Send standardized after-hours helpdesk reply to channel posts

Your IT support messages posted after hours leave requesters without guidance and cause duplicate follow-ups. The reply sets expectations and links to self-service so issues are triaged the same day.

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Overview

Unanswered after-hours support posts create noise and slow down resolution for students and IT staff. This flow provides an immediate, consistent acknowledgement with self-service links so your support queue sees fewer duplicates and issues are triaged the same day. It reduces confusion and preserves conversation context for faster handoffs to on-shift engineers.