Send staged NPS follow-up reminders to sales advisors
Send staged NPS follow-up reminders to sales advisors
Your vehicle delivery NPS submissions sometimes go unaddressed, leaving feedback unresolved and HR compliance unclear. Ensure advisors follow up within 3, 10, and 30 days.
Overview
Stop relying on manual chase to enforce NPS follow-up windows — this flow assigns owners and sends staged reminders so outreach happens on day 3 and day 10. HR and sales leaders get auditable follow-up evidence and consistent action within those compliance windows.