Send SMS when a call diverts to mobile

Your diverted desk-phone calls often arrive without caller context, leaving technicians unsure who called or why. Recipients receive an SMS with caller details so they can return the call same day.

Overview

When desk phones divert to mobiles without context, technicians waste time guessing who called. This flow converts diversion webhooks into SMS alerts with caller details within seconds so consultants can return calls same day and keep customer communications seamless.