Send SMS reminders for upcoming home visits to customers

Your support calendar events can miss reminders, causing no-shows and failed home pickups. The workflow sends SMS reminders to customers 12 hours before the visit so teams confirm same day.

Overview

Missed home pickups and last-minute reschedules cost time and frustrate customers; ensure they get a reminder when bookings change. This ties your calendar updates to scheduled SMS reminders so support ops and field coordinators can confirm or reschedule visits within 12 hours of the appointment.