Send SMS alerts for flagged channel mentions to responders

Your team chat support mentions can hide urgent customer context, leaving on-call specialists without needed clues. Enable SMS alerts so your responders get context and act within minutes.

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Overview

Support mentions that need immediate attention often sit unread in chat, delaying customer responses and increasing escalation work. This flow turns qualifying mentions into SMS alerts with message context so on-call responders can act within minutes and reduce escalation lag.