Send SLA lapse alerts to on-call support channels

Your support cases reach SLA milestone thresholds with no owner response, causing customer delays and lost context for engineers. You get a targeted alert so cases are reviewed or reassigned before SLA breach.

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Overview

When SLA milestones approach, engineers need focused context immediately or cases age and SLAs break. This flow pushes concise, roster-aware SLA alerts into on-call DMs and the support channel so cases are reviewed or reassigned within minutes and before breach.