Send shipment tracking and closed tickets after fulfillment

Support agents miss sending tracking after fulfillment, causing shipping inquiries. Order triggers deliver tracking and close tickets so customers get delivery info and support sees fewer inquiries.

Overview

Missed shipment notifications drive repeat support inquiries and reduce customer confidence. This workflow updates customer records, closes a shipment ticket and sends tracking links, giving support agents full order context and reducing inbound shipping questions.

Notable Features

Create or update customer profiles
Send tracking links via email
Close shipment tickets after fulfillment