Send shipment in-transit emails to customers with docs
Send shipment in-transit emails to customers with docs
When an order's shipping status flips to In Transit, customers often miss tracking links and customs documents, causing delivery delays and extra carrier charges. Deliver tracking and docs same day to avoid clearance hold-ups.
Overview
Orders moving to In Transit are a critical moment — missing tracking links or paperwork creates clearance delays and unexpected carrier fees. This flow delivers tracking and required customs documents to customers and notifies operations within minutes of the status change, reducing same-day clearance problems.