Send service request SMS and emergency voice alert

Your mobile service requests can sit unread, leaving field technicians without incident context to triage critical fueling equipment. Technicians get full incident details and respond same day.

Overview

When critical fueling equipment reports issues, delays in notifying field staff extend downtime and complicate dispatch. This flow pushes full submission context to on-call phones and escalates emergencies to voice calls so technicians have details and can respond same day.