Send segmented NPS follow-ups and log responses to table
Send segmented NPS follow-ups and log responses to table
Your NPS responses lack consistent follow-up, leaving course feedback untriaged and missed improvements. This sends score-based follow-ups and logs entries so coordinators can act within 24 hours.
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Overview
Untriaged NPS feedback creates blind spots in course delivery; this flow immediately records each response and sends the right follow-up based on score. Program coordinators get actionable responses and detractors routed for attention within 24 hours, so improvements and outreach happen fast.