Send second intake SMS reminder and log outreach
Send second intake SMS reminder and log outreach
Intake form status gaps leave submissions unanswered and slow coordinator review. Send a second SMS reminder and log the outreach so coordinators get responses within two days.
Overview
Unreturned intake forms slow case processing and create extra manual work for coordinators. This flow sends targeted second SMS reminders and records each outreach so coordinators see responses and clear cases within two days.