Send scheduled maintenance SMS to affected site contacts
Send scheduled maintenance SMS to affected site contacts
When maintenance flags remain in contact records, support gets surprise outage calls. You send SMS notices to affected customers, lowering inbound tickets before the window.
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Overview
Stop reactive outage calls by sending maintenance SMS automatically when a contact is flagged for scheduled work. Your team warns enterprise customers minutes after a flag, reducing inbound tickets and preserving SLA capacity before the maintenance window.