Send routed mention alerts to team recipients

Incoming mention payloads as freeform text hide who must act and stall triage for operations and on-call staff. Route mentions to the right teammate so incidents are triaged and responded to within minutes.

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Overview

Raw mention payloads commonly hide the intended recipient, leaving incidents untriaged until someone manually intervenes. This flow routes mention text to the right teammate automatically, so your on-call and ops staff receive and act on alerts within minutes.