Send roof inspection update to customer conversation thread
Send roof inspection update to customer conversation thread
Your inspection updates lack customer-visible context, causing extra messages and dispatch delays. Deliver updates into the customer conversation so coordinators see context before the next visit.
Overview
When inspection board notes change, customers and CS reps often lack the same context and scheduling gaps appear. This flow pushes board updates into the customer's messaging thread, tags the contact, and opens the conversation so coordinators have clarity before the next visit.