Send reviewer alerts when cases enter assignment phase
Send reviewer alerts when cases enter assignment phase
Your case cards arrive in the assignment phase without handoff context, delaying triage and reviewer pickup. Get reviewer alerts with case context so assignments happen same day.
Workflow preview:
Zap details:
Overview
When cards land in the assignment stage without context, reviewers waste time locating details and triage stalls. This flow pushes a chat alert with case context to reviewer channels so assignments and triage begin within minutes.