Send review SMS when contact call outcome updates

Your call outcomes marked review can leave coordinators unsure and delay scheduling. Participants are reached promptly, enabling same-day scheduling and faster follow-up.

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Overview

When participant call outcomes move into a review state, missed outreach stalls scheduling and frustrates coordinators; this flow sends a templated review SMS within minutes of the CRM change. That keeps participant experience managers aligned and helps confirm next steps the same day.