Send resolution email to reporter when issue marked done
Send resolution email to reporter when issue marked done
You miss notifying issue reporters when tickets move to Done, leaving support and engineers managing repeat inquiries. Notifying reporters closes the loop and reduces follow-ups within hours.
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Overview
Keeping reporters informed when fixes land reduces repeat support pings and unblocks engineers from triage. This workflow notifies the original reporter within minutes of an issue moving to the resolved stage and logs the notification for audit.