Send reply reminder for unattended support tickets after two hours
Send reply reminder for unattended support tickets after two hours
Your support queue stalls when customer replies go unanswered, delaying resolutions and increasing SLA breach risk. Receive a team reminder so agents reply within two hours.
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Overview
When customer replies sit without follow-up, SLAs slip and customers get frustrated. This workflow posts a timed team reminder so agents see the ticket and reply within two hours, preventing SLA breaches and reducing backlog.