Send reply or SMS based on incoming message
Send reply or SMS based on incoming message
Your inbox gets brief replies outside texting hours or lacking a clear referral commitment, leaving follow-ups unowned. This routes clear commits to instant replies and queues others for human review within your next texting window.
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Overview
Inbound replies often arrive outside texting hours or without a clear commitment, which stalls referral follow-ups and wastes agent time. This flow automatically routes definite 'yes' replies into immediate responses and queues ambiguous messages for human review, ensuring outreach happens within your texting window and follow-ups are timely.