Send refund authorization email and SMS alert to customers
Send refund authorization email and SMS alert to customers
When refund request rows sit awaiting customer authorization, your support team can't progress claims and refunds stall. Send combined email and SMS prompts to customers so cases move forward same day.
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Overview
When refund authorizations sit idle, cases block and customers miss critical next steps. This flow sends a tailored email and an SMS follow-up from a new sheet row so your support agents can prompt authorizations and move cases forward the same day.