Send queue alerts when call wait exceeds threshold

You can't see when your support queue exceeds staffed capacity, causing surprise delays and missed handoffs. Receive instant alert so coordinators can rebalance resources and cut wait times same day.

Overview

When queue length spikes, coordinators are forced into firefighting with no visibility. This flow converts webhook signals into a short Slack alert so project managers can rebalance resources within minutes and reduce wait times same day.