Send quality alert for low-rated guest support calls
Send quality alert for low-rated guest support calls
Your call review entries often sit untriaged, leaving low-rated guest support calls unaddressed and delaying agent coaching. The workflow sends alerts to quality leads so reviews are handled same day.
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Overview
Low-rated call reviews often sit unnoticed in your records, delaying coaching and repeating service issues. This flow routes those reviews directly to quality leads so teams can review and coach the same day and close feedback loops faster.