Send provider email and client SMS after missed call

Nightly agent call summaries contain unanswered intervention requests, leaving providers and clients waiting for confirmation. Get provider emails and client SMS so approvals arrive same day.

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Overview

When nightly summaries show unanswered intervention requests, coordinators spend hours chasing confirmations and scheduling. This flow finds the call record, emails the selected provider, texts the client, and logs actions so work acceptance and scheduling happen same day.