Send private triage message to ops channel for new cases

You lose time when new Case records arrive untriaged, leaving operations without context to prioritize work. It routes case details to your ops channel so triage starts within minutes.

Workflow preview:

Zap details:

Overview

Untriaged Cases slow down lab operations and make it hard for your ops associates to prioritize. Route qualifying Case records straight into a private ops channel so contextual triage begins within minutes, reducing handoff delays and keeping SLAs on track.