Send post-stay survey messages to checked-out guests daily

Checked-out bookings often miss a third post-stay survey, causing feedback gaps that delay service recovery. Surveys are sent and records updated automatically so staff can act same day.

Overview

Missing post-stay surveys create blind spots in guest experience and slow service recovery; this flow closes that gap by sending the third survey and updating the booking record automatically. Your guest experience staff will receive fresh feedback and be able to act on issues the same day.