Send post-service review request after completed work order
Send post-service review request after completed work order
When service work orders finish without follow-up, your team misses customer reviews for installations and repairs. Capture feedback automatically so you collect reviews within hours.
Workflow preview:
Zap details:
Overview
Technicians closing service orders shouldn't be the end of the customer interaction; they should trigger feedback. This flow captures the completed work order, waits an hour to avoid interrupting customers, and sends a review invitation so you gather reviews within hours for better online visibility.