Send post-discharge survey requests via SMS to clients
Send post-discharge survey requests via SMS to clients
Your discharged client records often miss timely feedback requests, leaving client experience and referral signals incomplete. Capture feedback same day to preserve response rates and closure context.
Workflow preview:
Zap details:
Overview
When a case closes, you need feedback fast to protect referrals and satisfaction; this routes discharged contacts to an SMS survey the moment discharge is recorded. That gives client experience and sales ops teams same-day responses and clear follow-up signals.