Send post case CSAT email to customers after closure

When closed support cases lack a feedback touchpoint, you miss CSAT insight and coaching signals. Capture customer ratings immediately so managers have feedback to act on within minutes of case closure.

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Overview

Closing cases without a feedback touchpoint leaves you blind to customer experience trends; this flow enrolls the case contact and fires a CSAT invite so managers see ratings within minutes of closure. That immediate visibility turns feedback into actionable coaching and faster follow-up.