Send portal ticket alerts to on-call chat channel

Portal tickets hit the helpdesk without chat alerts, leaving on-call engineers without context or direct links. Send ticket summaries to team chat so issues are triaged within minutes.

Workflow preview:

Zap details:

Overview

When portal tickets never reach the on-call chat, engineers lack the context and link to act quickly. Route portal-origin tickets as concise summaries into the on-call channel so responders receive context and links to triage within minutes.