Send polite reminder for direct posts in channel
Send polite reminder for direct posts in channel
When ad-hoc direct posts appear in your IT help channel, unstructured requests clog support triage and create routing confusion. Issues are routed consistently so triage happens the same day.
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Overview
Unstructured direct posts in your public IT help channel slow triage and create routing churn. This flow intercepts non-reply posts and posts a standardized reminder so requests enter your intake process and are triaged the same day.