Send pickup SMS instantly, log engagement, notify staff

Your delivery status updates miss timely pickup notices, causing missed collections and delayed starts. Get instant SMS alerts and a logged engagement so patients are informed and records updated same day.

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Overview

When delivery statuses flip to "awaiting collection," coordinators need a reliable, auditable way to notify patients. This flow sends a personalized SMS within minutes and records an engagement so patients receive pickup instructions and staff have same‑day visibility.