Send pickup alerts and follow-up reminders to staff
Send pickup alerts and follow-up reminders to staff
When completed service cards sit in your pickup list, customers go unnotified and devices occupy storage. You get timely alerts and staged reminders so customers are called within three days.
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Overview
When a repair or service job is ready for pickup, timely outreach prevents bench pile-up and frustrated customers. This workflow routes immediate Slack alerts and staged reminders so staff call customers within three days to recover devices and clear capacity.