Send photo request emails for unclear product complaints

When complaint rows lack usable photos, your support team can't verify defects and refunds stall. Get clearer evidence from customers so agents can resolve cases same day.

Overview

Unclear photos in complaint rows make verification slow and forces agents into repetitive back-and-forth. This flow sends a clear, personalized photo-request email as soon as a qualifying row updates so agents receive usable evidence within minutes and can close cases same day.