Send pending activation reminder email to kit recipients
Send pending activation reminder email to kit recipients
Your kit activations go untracked after delivery, leaving patient success unsure who needs follow-up. The reminder fires after 48 hours so coordinators can recover kits and restore testing on time.
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Overview
When collection kits arrive but aren’t activated, sample returns and lab throughput stall. This flow issues a reminder event 48 hours after delivery so patient success can recover kits and keep testing on schedule within days.