Send pending activation reminder email to kit recipients
Send pending activation reminder email to kit recipients
Your kit activations go untracked after delivery, leaving patient success unsure who needs follow-up. The reminder fires after 48 hours so coordinators can recover kits and restore testing on time.
Overview
When collection kits arrive but aren’t activated, sample returns and lab throughput stall. This flow issues a reminder event 48 hours after delivery so patient success can recover kits and keep testing on schedule within days.