Send payment reminder comments to customer support tickets

Your invoice reminder rows sit unchanged, leaving customers uncontacted as payment due dates approach. Reminders are posted to support tickets so billing and agents can reach customers same day.

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Overview

When invoice rows sit idle, customers miss payment reminders and support wastes time checking sheets. This flow posts templated reminder comments to tickets and flags the spreadsheet so billing and agents can contact customers ahead of due dates, reducing last-minute outreach before each billing run.