Send owner assignment alerts as DMs to assignees

Your record owner changes arrive via webhook without context, leaving support reps guessing who to contact. Notifications include owner contact and a record link so reps can triage same day.

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Overview

Owner changes often sit unacknowledged when context is missing, delaying triage and stretching SLAs. This flow turns incoming owner-change webhooks into direct, actionable notifications with a record link so support engineers can respond the same day.