Send owner alert for expiring vanity URLs in thread
Send owner alert for expiring vanity URLs in thread
You lose owner context when vanity URL expiration alerts post to a busy support channel. Get owner-thread notifications so renewals begin the same day.
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Overview
When vanity URL expiry alerts appear in a crowded support channel, ownership and context get lost and renewals stall. This flow finds the right account owner and posts a threaded alert so CSMs get visibility and can begin renewals the same day.