Send out-of-hours support ticket alerts to on-call reps

Your support conversations arriving after hours often leave on-call staff unaware and delay triage. They get surfaced to on-call reps for prompt triage the same day.

Overview

Unseen after-hours conversations create missed SLAs and frustrated customers. This flow immediately surfaces those messages to your on-call reps so they can triage and respond the same day, reducing escalations and preserving response SLAs.